A rekindling of faith in good customer service!

So - I feel like a switch from the Air Canada story - and I wanted to write about the great service that our group got today at Jungle Jims on Topsail Road.

I have been finding lately that good customer service is EXCEPTIONALLY hard to come by these days - as most people will find from following the Blog ishopandtell or tweeting on ShopandTellNL..

So you can imagine my stress with the anticipation of similar events happening to our carefully planned going away lunch for a long employed co-worker.

Due to an extra heavy workload - we had to be sure that we could get out to celebrate during the scheduled lunch hour and we have 11 people going with 10 different orders and alterations to order.

Firstly, we faxed off the menu before hand after looking at their online menu options. Secondly, we made them aware that we were showing up at noon and needed for our food to be ready when we got there. Lastly, we are all paying separately so the bills needed to be kept track of.

There was lots of potential to go wrong. I cannot remember the last time I faxed a menu and got my order back correct. The timing on their part had to be spot on to assure that all of our meals, of different mediums and sizes, were ready at noon and none of them cold. Lastly, to keep all of our orders straight as we adjusted them with drinks, coffees, refills, desserts, sides, etc.

Not A Problem.

Upon receiving the fax I barely had time to get back to my desk from the fax machine when my cell was ringing from Shawn - and his only questions were ones of detail that were my own mistake for leaving out of the order information. His phone manner was very pleasant, upbeat, cheerful and quirky and it made me feel less stressed about the whole thing and I started to consider this may be a good choice.

Not only were all of our orders correct with changes - but Shawn (Sean, Shaun) somehow figured out who had ordered what by the process of elimination and our food was out in front of us in no time flat without incident. Not to mention that as each member of our party showed up they were met with their drink order....also correct.

His demeanor was cool and collected (which surprised me since I made a point of saying how time sensitive and important the lunch was)he was the same cheerful, humorous, complimentary self that I had heard on the phone and this attitude kept up the entire meal and throughout billing.

Our drinks were always refilled, our table promptly cleaned, and we were checked upon just the right amount of time. Everyone was having fun and continuously commenting on how professional and efficient our server was.

Time for the dessert orders. There were split orders, split plates, side plates, extra whip cream, no whip cream....the list goes on. And again - everything provided at the right temperature, the right speed, the same smile and the great service.

All of our tabs were kept straight. He remembered the names of the Credit Card payers and thanked them each by name. He was funny about Interact and tactful about cash.

Above and Beyond is how I would describe it.

All 11 people left full, cheerful, and completely appreciative of the great experience we had.

And to top it all off......HE called ME on my work line to thank me for making his day with the positivity and comments that he received from all of us and to welcome us back again.


So - I guess the moral of the story is that a little bit of professionalism, good service and positivity can go a long long long way in the service industry. In the end it brightened 12 peoples day and we will be saying nice things for weeks to come. It is a lesson to be learned for all businesses. Especially those that allow for low standards of service.

Word of mouth is a powerful thing.

Good or Bad.